Why your office Wi-Fi fails at 10am (and how to fix it properly)
It is rarely the internet connection. It is the access point placement, the channel plan, and the video calls all starting at once.
Rosa Macias · Founder & Principal Engineer
Every "our internet is slow" ticket we investigate follows the same pattern: the connection is fine, the wireless is not.
The 10am problem
At 10am, every meeting starts. That is 30 video calls in a building with two access points installed in 2019 and never revisited.
Wireless is a shared medium. Adding people without adding capacity means everyone gets a worse version of the same connection.
What a proper fix looks like
- Survey first. Walk the space with a heat map. Conference rooms and glass walls are where signal goes to die.
- Plan channels. Overlapping channels on 2.4GHz is the most common cause of "it works in the kitchen".
- Wire the video rooms. Anything with a permanent camera should be on Ethernet.
- Segment the network. Guest, staff and devices on separate networks, so a compromised smart TV cannot see your file server.
What not to do
Buying a bigger internet circuit is the most expensive way to not solve this. If the wireless is the bottleneck, a faster WAN makes nobody happier.
Measure before you spend. A two-hour survey has saved our clients five-figure hardware orders more than once.
The 30-day plan
Audit the current APs and channel plan, survey the three worst rooms, re-cable what can be wired, then schedule a capacity review for the next headcount change. Boring, effective, and it survives the next open-plan reshuffle.